You might, however, be tapped by management for recommendations on scheduling, workplace improvements, or whom to hire, fire, promote or reassign. Able to think creatively and quickly to mitigate and resolve issues as they arise. The Lead Concierge is responsible for supporting the Marketing Manager in driving and increasing tour flow by assisting with all Marketing activities at the designated location(s). For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Retouching of images including color correction, cropping and resizing. Objective : To obtain a satisfying position with a vibrant and dynamic organization that will allow to fully engage both creativity and excellent organizational skills. Concierge Resume Samples Concierge/Administrative Assistant Resume. Worked closely with various Public Relation agencies on acquiring celebrity clearances. Residential Concierge Duties. Minimum one year experience coordinating and promoting events. Customer Health Care Concierge CVS Health. This free concierge cover letter sample includes numerous details that can be found in any well-written letter. Skills : Customer Service, Customer Relations. Minimum one year experience as concierge and/or guest services in property management, hospitality or related field. Completed shift reports, checklist, and walk-thru. Ability to communicate effectively in English and Spanish. Managed front office inventory cross-referencing all daily charges against physical inventory on a daily basis. Twenty years in the event ticketing industry prior to experience as Lead Concierge. Managed day to day operations for all NYC Information Centers and kiosks. Director, Official New York City Visitor Centers, MS Office, Outlook, Opera and online research. actual responsibilities of a concierge will vary depending on where they work Received and acknowledged reservation requests, cancellations and modifications. Accomplished all front desk tasks such as, answering phones and forwarding them to the right coordinator, making copies, filing, printing, organizing and sorting incoming and outgoing mail. Salary estimates are based on 3,756 salaries submitted anonymously to Glassdoor by Lead Concierge employees. Summary : Goal-oriented Head Concierge, dedicated to high levels of customer … Made resident reservations for the theatre and other forms of entertainment when requested. Answered emails and inbound phone calls . When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Leading the opening of new property and establishing operating procedures. The leader will drive a highly engaging customer experience with the Concierge teams who are responsible … Ability to access, analyze and interpret complex information required to oversee day to day operations. The low-stress way to find your next lead concierge job opportunity is on SimplyHired. Associate of Arts General coursework towards BFA. Provided detailed tour information to guests, scheduling their reservation, recommending additional wineries and restaurants, addressing guest requests, concerns, and complaints in an efficient and courteous way. Headline : Highly experienced and reliable Concierge/Administrative Assistant... Head Concierge Resume. An articulate communicator and thrive in a highly challenged and deadline driven environment. How much does a Lead Concierge make in Washington, DC ? Maintained required records/logs and deliver packages to the appropriate residence. Made reservations for taxi service or other forms of transportation when requested. 2,137 lead concierge jobs available. Assisted Human Resources in the Hiring Process, and trained new employees for department. Strong organizational, presentation and … A strong resume objective that shows an employer how useful you can be to the company can help you distinguish yourself from applicants who are responding to the same customer service position. Addressed resident concerns and issues in accordance with the company's customer service standards. This way, you can position yourself in the best way to get hired. Assist residents with immediate needs such as lockouts, directions and dining recommendations. This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Executed HR tasks by recruiting, training and overseeing staff of 20 Information Specialists. Communicated to staff and residents resident admissions, orientations, and discharges and maintenance of resident files. Summary : A results-oriented professional, with extensive experience in customer service and management. Arranged secretarial and other office services. Ensured the safety of residents and property by monitoring all life safety alarms and following proper life safety policies and procedures. See salaries, compare reviews, easily apply, and get hired. Skills : Manager, Sales , Receptionist , Excellent Customer Care. Confirmed all winery reservations with guests two days prior to visit, and processed credit card. Be sure to include job specific skills. Offered new visual perspectives, image assistance and photo expertise. Objective : Proficient in communication and focus on opportunities to use knowledge and experience to grow a business, company, and more. Lead Concierge Resume Example Resume Score: 80%. As a lead, you’re being introduced to management. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Presented property and provided amenities in a positive light to prospective residents. Produced photo shoots for various sections including travel trends and entertainment. Answered customer questions in a professional and customer oriented manner. Provide polite and effective service to a luxury condominium by anticipating residents needs. Please provide a type of job or location to search! Greeted residents upon arrival and departure on a daily basis. Assisted with accounts receivable, dining room services, and activities. Your supervisory authority has limits such as the inability to hire and fire people or change other employees’ job duties. Responsible foranticipating and accommodating guests' needs. Ensured all incident reports, property maintenance worksheets, concerns, and other appropriate communications were properly recorded, distributed, and filed. LEAD CONCIERGE. Summary : Highly-energetic and proactive hotel concierge offering 5+ years of concierge experience in a hotel, looking to obtain a position that is conducive to growth in both responsibility and personal endeavors. Resolved problems and complaints that residents may have. It is short, and as a jobseeker, your cover letter should be no more than half a page. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction Follows safety procedures and maintains a safe and working environment within the immediate working area Assists with training of valet service/ runner staff, as needed Proficient in P.O.S systems micros. Delivered for home owners, and notify home owners for pickup. Abile to multitask while maintaining close attention to detail. Leading project teams while implementing and overseeing programs. Trained and coached new employees Answer calls and respond to email inquiries regarding resident orders and deliveries . Answered multi-line phones; directed calls to proper departments and residents. LinkedIn Lead Concierge in Moses Lake, WA 100+ Free Professional Resume Examples and Templates . Supervised and trained all concierge staff. Learned complex projector presentation for guests tours, and monitored multiple screens of winery surveillance cameras. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Received, stored and disbursed residents' packages. Computer-savvy and organized with strong attention to detail. Booked reservations, scheduled rooms, kept kitchen staff updated with ever -changing guest count. Head of Concierge, UK We are looking for a Head of to join our Global Service Delivery team, who will lead the Concierge team for the UK organization. Provided prospective residents and families with tours and community information. Hotel concierge training, fair housing certification, and strong conflict resolution experience preferred. Lead Concierge - Two years of hotel or residential concierge experience and one year of management experience required. Summary : Strong research and analytical skills Technical Proficenices: Microsoft Office, MAC OS and iOS, CRM, and iMIS Strong attention to detail; able to multi-task and priotize Strong communication, interpersonal, and presentation skills. Processed and deliver packages to residents. Refer to a time you took the lead on an important project or how you introduced a new system to improve productivity. Sold wine over the phone, including outbound telesales during holiday campaigns and club signups. Trained new hires and mentored other associates. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. Oversaw concierge staff of five, including training, scheduling, delegation of duties Manages the administration of the concierge desk. Assisted Executive Director in developing and monitoring staff. Well-versed in most common computer programs. Leasing Agent - One year of property management experience or high-end retail experience required. Provided guests with NYC information, recommendations and services. That means it needs to be perfect. Skills : Microsoft Office, Customer Service, Teamwork, Communications, Hospitality. As such, it is not owned by us, and it is the user who retains ownership over such content. Opened the Metropolitan, currently at Park Place. Duties and Responsibilities: A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Ensured that all shifts have proper coverage of staff at all times. In-depth knowledge of restaurants, theater, museums and everything NYC. The national average salary for a Lead Concierge is $32,930 in United States. Obtained necessary tickets and provides directions to facilities. Apply to Concierge, Director of First Impressions, Operations Lead and more! New lead concierge careers are added daily on SimplyHired.com. Your duties likely include overseeing the day-to-day duties of employees you’re assigned to lead even if you’re also tasked with similar duties. Review the following templates that fit a variety of employment situations for inspiration for writing your own resume. As a Lead Concierge, the person will provide outstanding hospitality service to the guests in hotels, spas and resorts. Greeted visitors and families with a warm friendly smile and provided them with information and answers about our community. In a residential apartment building, you typically work at a desk or station near the front of the building. An outstanding Concierge resume, such as this example, will include a number of impressive skills that your employer is looking for in a candidate. Please avoid restating the information on your resume, and open and close the letter with strong statements. Acknowleded and greeted all residents and guests with utmost courtesy and urgency. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel Hired and trained staff on all tours and attractions, pricing and upselling. Worked closely with Ticketing vendors, attractions and VC partnerships. Filter by location to see Lead Concierge salaries in your area. Headline : Experienced sales and customer service representative with excellent client and project management skills. Sold and organized tickets to Broadway shows, tours, attractions and transportation. Ordered products for each department of the spa as needed. All rights reserved. Maintaind key log and all applicable data sheets. Remember, your resume needs to impress the hiring manager enough so you get the interview. Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. Objective : Seeking a position within a company that will assist in enhancing skills as... Jr. Lead Concierge Resume. Accept service requests from residents and logging appropriately. There are over 2,137 lead concierge … Arlington, VA 15 days ago Applied Saved. Assisted in keeping the front of the community tidy and clean and made sure snacks and beverages were always available. Skills : Management, Accounts Receivable, Accounts Payable. The average salary for a Lead Concierge is $32,727 in Washington, DC . Include the Skills section after experience. Skills : Excellent organizational and communication . Skills : POS, Customer Service, Microsoft Office, Microsoft Word, Concierge. Objective : Seeking a position within a company that will assist in enhancing skills as continue through education. Served as ambassador to visitors, residents, families, and staff at an upscale residential living community (102 units) for independent seniors by offering information and assistance while promoting a positive image of the community at the reception desk. Reviewed arrivals and departures for guest preferences to ensure customer satisfaction. Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. Professional Summary. Speaking several languages, IT literacy and discretion are also highly valued at this job. Concierge Resume Examples & Samples. Welcomed and introduced visitors to program. While typical duties vary based on the level of service provided and type of employer, certain duties are common and mentioned on the Lead Concierge Resume as – receiving and welcoming guests on arrival, providing the needed assistance and information, suggesting activities and services provided by the facility, arranging events and travel arrangements for the guests; providing personalized services as needed; taking reservations made through phone; hiring and training concierges, and supervising the work of other employees. Dynamic Concierge highly successful at juggling multiple priorities while delivering superb service with a smile. Washington, DC The Lead Concierge is responsible setting up and maintaining the functions of the reception area, greeting all visitors, managing day to day communications on a variety of fronts, and assisting the Business Office Manager with administrative functions. Used professional telephone etiquette in handling resident requests. Created inventory tracking sheet, daily checklists, guest menus, tasting collateral, and system for charging and tracking tasting fees. Generally, you should include your relevant qualifications, skills, experience and most notable past successes in your resume objective. Guide the recruiter to the conclusion that you are the best candidate for the onboarding coordinator job. 3,292 Lead Concierge Position jobs available on Indeed.com. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Updated records, make the monthly schedule, order supplies, send faxes. Summary : Highly-energetic and proactive hotel concierge offering 5+ years of concierge... Sr. Lead Concierge Resume. 5 star Concierge background. Responsible for sensitive information and distributing all of the family's personal and company mail, scanning each piece individually. © 2020, Bold Limited. Salaries estimates are based on 310 salaries submitted anonymously to Glassdoor by Lead Concierge employees in Washington, DC . Procured all rights and clearances to celebrity portraiture, stock and lifestyle images. Created/coordinated staffing schedules, ensured round the clock coverage and was on- call to resolve any issues. Offering an array of skills in large-scale event planning, effective communication, leadership, contract writing, securing client discounts and payroll management.
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